<title>A<sc>bstract</sc> </title> This paper develops a Stated Preference (SP) experiment that provides a way to measure service quality in public transport. The paper introduces an empirical procedure for optimising the SP experiment. This procedure permits the identification of the choice alternatives defining the...

In this paper we investigate differences in bus passengers' perceptions about transit service quality through the calibration of different discrete choice logit models (multinomial, mixed and latent class models) in which users' heterogeneity is introduced. The application of these different...