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Drawing on the innovation diffusion theory and data from 236 Chinese small and medium-sized logistics service providers (SMLSPs), this study developed and tested a conceptual model for empirically examining the green and cost benefits of integration between cloud service providers and SMLSPs in...
Persistent link: https://www.econbiz.de/10011208992
Drawing on the innovation diffusion theory and data from 236 Chinese small and medium-sized logistics service providers (SMLSPs), this study developed and tested a conceptual model for empirically examining the green and cost benefits of integration between cloud service providers and SMLSPs in...
Persistent link: https://www.econbiz.de/10010931060
Using data from online customer ratings, we explore how the relationships between logistics performance and customer loyalty are affected by risk characteristics of products and efficiencies of the websites. Risk is defined in terms of price and ambiguity of products. Efficiency is interpreted...
Persistent link: https://www.econbiz.de/10009211365