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Systems Analysis of the Reference Process
Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 102-116). 2002
Persistent link: https://www.econbiz.de/10015389025
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Conclusions and Implications
Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 95-101). 2002
Persistent link: https://www.econbiz.de/10015389026
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Data Analysis and Findings
Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 74-94). 2002
Persistent link: https://www.econbiz.de/10015389027
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Evaluating and Measuring Reference Service
Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 33-53). 2002
Persistent link: https://www.econbiz.de/10015389029
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Defining and Modeling Reference Service
Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 18-32). 2002
Persistent link: https://www.econbiz.de/10015389030
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The Multilevel Nature of Reference Service
Saxton, Matthew L.; Richardson, John V. - In: Understanding reference transactions : transforming an …, (pp. 1-17). 2002
Persistent link: https://www.econbiz.de/10015389031