To overcome the problem of declining performance, organizations need a variety of professional experience portfolio and strong pro-commitment to learning in addition to the need for employees to adapt to various changes, especially technological changes. Adopting the role of organizational...

Despite the growing popularity of transformational leadership (TL) in organization studies, there is a lack of studies trying to reveal subordinate's perspective on experience of TL. The present study examined how subordinates employed in customer service experience TL during organizational...