This paper describes a novel theoretical and empirical approach to tasks such as business process redesign, enterprise modeling, and software development. The project involves collecting examples of how different organizations perform similar processes, and organizing these examples in an...

In this paper, we propose a genre taxonomy as a knowledge repository of communicative structures or "typified actions" enacted by organizational members. The Genre taxonomy aims at helping people to make sense of diverse types of communicative actions, and has three features to achieve this...

This paper describes a series of tests of the generality of a "radically tailorable" tool for cooperative work. Users of this system can create applications by combining and modifying four kinds of building blocks: objects, views, agents, and links. We found that user-level tailoring of these...

This paper characterizes an emerging research area, sometimes called coordination theory , that focuses on the interdisciplinary study of coordination. Research in this area uses and extends ideas about coordination from disciplines such as computer science, organization theory, operations,...

This paper describes a new project intended to provide a firmer theoretical and empirical foundation for such tasks as enterprise modeling, enterprise integration, and process re-engineering. <p>The project includes (1) collecting examples of how different organizations perform similar processes,...</p>