Governments’ budgets are fundamentally about people’s human rights. Budgets are the central means by which governments can help realize their people’s access to quality education, decent health care services, a safe working environment, potable water, and other...

The Reserve Bank, as the regulator of the banking sector, has been actively engaged, from the very beginning, in the review, examination and evaluation of customer service in the banks. It has been reviewing the progress periodically and has been continually nudging the Indian banking industry...