This paper provides a comparative analysis of statistical methods to evaluate the consumer perception about the quality of Services of General Interest. The evaluation of the service quality perceived by users is usually based on Customer Satisfaction Survey data and an ex-post evaluation is...

This paper surveys the existing literature on religious and cultural leaders. It discusses potential motivations of a leader and highlights that irrespective of his/her exact motivations, the presence of a leader is crucial for the cultural heterogeneity of a society. The impact of...