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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
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Gans, Noah
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Mandelbaum, Avishai
; …
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2003
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001754522
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Statistical analysis of a telephone call center : a queueing-science perspective
Brown, Lawrence
;
Gans, Noah
;
Mandelbaum, Avishai
; …
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2004
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[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10002444709
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