This article tries to summarize achievements of ten years anniversary of WTO (1995-2005) and the negotiations taking place at its summits from Seattle (1999) to Hongkong (2005). These achievements could be characterized at best as mediocre ones. WTO has been muddling through numerous disputes,...

The purpose of this article is to point out that SFA deployment is not an IT challenge only, but it concerns the topics of pschychology, team communication and management and last but not least the necessity of top management support . Some suggestions how to solve these challenges are...

The book deals with theoretical concepts and ways of practical implementation of information sytems in companies. A successful information system project has to be based on the information strategy of the company. Taking the business strategy into consideration the information system value for...

The paper deals with quality management in the sector of Tourist Information Centres (TIC) in the Czech Republic and the development of the quality management systems in the sector as part of the national quality management system in tourism. Since the TICs perform a prominent role in...

Entrepreneurs have been exposed to continually increasing competitive pressures. Hence, a process of continuous improvement is to be an inherent part of firm management. In case this process shall be implemented on a broad basis with the aim to maintain and increase firm competitiveness, then...