possible to allocate three basic approaches: probability, fuzzy-set theory and expert estimation. As shown by the world … experience, the effectiveness using of methods based on probability, fuzzy sets and expert estimation depends on the level and … retreat place of subjective probability based on expert estimation, or fuzzy set interval descriptions denote by membership …

The paper deals with quality management in the sector of Tourist Information Centres (TIC) in the Czech Republic and … the development of the quality management systems in the sector as part of the national quality management system in … tourism. Since the TICs perform a prominent role in destination marketing management, the quality of their services seems to …