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Usługi 2014 : wybrane uwarunkowania rozwoju usług
Pluta-Olearnik, Mirosława (contributor);  … - 2015
Persistent link: https://www.econbiz.de/10011338881
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The complete guide to preparing and implementing service level agreements
Pantry, Sheila; Griffiths, Peter - 1997
Persistent link: https://www.econbiz.de/10004334133
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Principles of service marketing and management
Lovelock, Christopher H.; Wright, Lauren - 1999
Persistent link: https://www.econbiz.de/10004139421
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Operations management for service industries : competing in the service era
Bassett, Glenn - 1992
Persistent link: https://www.econbiz.de/10004150103
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Service management in computing and telecommunications
Hallows, Richard - 1995
Persistent link: https://www.econbiz.de/10004227301
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Managing and marketing services into the 1990s
Teare, Richard (contributor) - 1990
Persistent link: https://www.econbiz.de/10004092572
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Next operation as customer (NOAC) : how to improve quality, cost and cycle time in service operations
Bhote, Keki R. - 1991
Persistent link: https://www.econbiz.de/10004102618
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The management and marketing of services
Mudie, Peter; Cottam, Angela - 1993
Persistent link: https://www.econbiz.de/10004159279
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Service operations management
Fitzsimmons, James A.; Sullivan, Robert S. - 1982 - 2. [print.]
Persistent link: https://www.econbiz.de/10004602493
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Produktion als Dienstleistung
Schneider, Herfried (contributor) - 1997
Persistent link: https://www.econbiz.de/10004362932