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Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
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Zur Typologisierung von Freizeitdienstleistungen: ein kundenorientierter Ansatz
Valdani, Enrico
;
Guenzi, Paolo
;
Matzler, Kurt
- In:
Erfolg durch Dienen? : Beiträge zur wertsteigernden …
,
(pp. 244-263)
.
2002
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