"From the world's leading experts on workplace accountability comes the most comprehensive study on the subject, revealing the cure that could fix low employee engagement in the workplace once and for all One factor, more than any other, causes the problems business leaders fear most. Lackluster...

Learning what it means to be a manager -- Setting the stage -- Reconciling expectations -- Moving toward a managerial identity -- Developing interpersonal judgment -- Exercising authority -- Managing subordinates' performance -- Confronting the personal side of management -- Gaining...

Foreword / by Steve Wills -- Introduction -- Contract management as a value driver -- What is the task? -- Role and importance of effective contract management -- Contract administration -- Commercial strategy -- Contract design -- Mobilization -- When things go wrong -- Managing for success --...