In the last few years, the management literature has become noisy with Industry 4.0 (I4.0). Although several concepts and typologies intend to make the phenomenon more understandable, these endeavours generally focus on technological aspects or specific issues. Therefore, integrated approaches...

In the past decade, the revolutionary advancement of technology brought the attention of academics and management practitioners to the innovative capability of organizations. Companies in knowledgeintensive industries increasingly focus on their ability of self-renewal and adaptation....

In the past few years, there has been an explosion of scholarly interest in the field of digital transformation of companies. The extant literature mostly focuses on the manufacturing industry and fails to explain the causes and consequences of digital transformation in the business services...

In this paper, we explore the current trends of and future expectations for digital transformation projects in Business Service Centres (BSCs) in Hungary. We carried out fifteen interviews with senior technology experts and executives in three Hungarian based BSCs of multinational parent...