Describes how a group of organizations (consultants, companies and universities) in Houston, Texas, USA created an informal yet organized forum for sharing information, case studies, tools, and methodologies in the area of business process re‐engineering (BPR) to learn from one another’s...

How do managers, in their role as decision makers, design and implement systems for management of quality? Proposes that there is no one, definitive answer to this question, given various industrial environments and their operating constraints, diverse market conditions and numerous management...