In dynamic decision environments such as direct sales, customer support, and electronically mediated bargaining, decision makers execute sequences of interdependent decisions under time pressure. Past decision support systems have focused on substituting for decision makers' cognitive deficits...

Concepts, frameworks, tools, techniques, and processes that assist management in its interaction with and direction of computer-based information systems today. Discusses the impact of the Internet, changes in the IT industry, and changes in other industries as a result of IT. Also notes the...

Delta Air Lines entered e-business with much aplomb when it agreed to providePriceline.com with its excess inventory (seats on planes) in exchange for a 10% equity position.When Priceline stock soared, Delta sold part of its holding for $750 million. Delta managementrecognized that e-business...