Park, Jung Ran; Poole, Erik; Li, Jiexun - In: Global Knowledge, Memory and Communication 73 (2022) 3, pp. 375-390
Purpose The purpose of this study is to explore linguistic stylometric patterns encompassing lexical, syntactic, structural, sentiment and politeness features that are found in librarians’ responses to user queries. Design/methodology/approach A total of 462 online texts/transcripts comprising...
