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Strategic customer care : an evolutionary approach to increasing customer value and profitability
Brown, Stanley A. - 1999
Persistent link: https://www.econbiz.de/10000683511
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Performance-driven CRM : how to make your customer relationship management vision a reality
Brown, Stanley A.; Gulycz, Moosha - 2002
Persistent link: https://www.econbiz.de/10013490165
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Customer relationship management : a strategic imperative in the world of e-business
Brown, Stanley A. (contributor) - 2000
Persistent link: https://www.econbiz.de/10004557722
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Breakthrough customer service : best practices of leaders in customer support
Brown, Stanley A. (contributor) - 1997
Persistent link: https://www.econbiz.de/10004361847
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Performance driven CRM : how to make your customer relationship management vision a reality
Brown, Stanley A.; Gulycz, Moosha - 2002
Persistent link: https://www.econbiz.de/10004747660