Dr Taguchi is a Japanese engineer and an international quality consultant who has made breakthrough improvements in product and process quality through the use of statistical design of experiments (SDOE). The Taguchi method became popular in the West in the 1980s as a means to design robust...

This paper presents the findings of a survey on the use of the Japanese practice of 5‐S for workplace organisation in the UK. The research methodology was to review the literature, conduct a survey using a questionnaire, follow‐up the questionnaire with a series of semi‐structured...

Total quality management (TQM) is an integrative management philosophy aimed at continuously improving the performance of products, processes and services to achieve and exceed customer expectations. This paper provides an empirical study on the identification of the critical success factors...