Ellimäki, Pia; Aragon-Correa, Juan Alberto; … - In: Management Decision 59 (2021) 12, pp. 2848-2863
Purpose: Strategic literature has focused on how economies of scale in a firm offering outsourcing may generate incentives for clients to increase the outsourced services, but there has been limited research on how the clients’ features may influence the scope of services that they hire with...