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Australia
16
Consumer behaviour
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Dienstleistungsqualität
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Perry, Chad
42
Hill, Sally Rao
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Rao Hill, Sally
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Troshani, Indrit
8
Lu, Vinh Nhat
7
Conduit, Jodie
6
Rao, Sally
5
Nguyen, Long Thang Van
3
Sharma, Shikha
3
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3
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2
Carson, David
2
Clarke, Marilyn Alexandra
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2
Gow, Jeff
2
Gummesson, Evert
2
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2
Humborstad, Sut I. Wong
2
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2
Keh, Hean Tat
2
Li, Xuan
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2
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Ren, Run
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1
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1
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1
Chan, Rebecca
1
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1
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European Journal of Marketing
15
Applying qualitative methods to marketing management research
3
European journal of marketing
3
Journal of Services Marketing
3
Qualitative Market Research: An International Journal
3
Australasian marketing journal
2
Chinese management studies : CMS
2
Industrial Management & Data Systems
2
Innovative methodologies in enterprise research
2
International journal of business environment : IJBE
2
Journal of Business & Industrial Marketing
2
Journal of Leadership Studies
2
Journal of management & organization : journal of Australian and New Zealand Academy of Management
2
The international journal of human resource management
2
Advances in electronic marketing
1
Asia Pacific Journal of Marketing and Logistics
1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
Chinese Management Studies
1
Emergent strategies for e-business processes, services, and implications : advancing corporate frameworks
1
European Business Review
1
European journal of marketing : EJM
1
Fundamentals of marketing research ; Vol. 2
1
International Journal of Bank Marketing
1
International journal of bank marketing
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International marketing ; Vol. 3
1
Journal of Asia Pacific business
1
Journal of Consumer Behaviour
1
Journal of Managerial Psychology
1
Journal of Service Theory and Practice
1
Journal of business research : JBR
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing theory and practice : JMTP
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Managing service quality : MSQ ; an international journal
1
Psychology & marketing
1
Qualitative Research in Financial Markets
1
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ECONIS (ZBW)
38
Other ZBW resources
37
OLC EcoSci
3
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1
The impact of Internet use on interfirm relationships in Australian service industries
Hill, Sally Rao
;
Perry, Chad
- In:
Applying qualitative methods to marketing management …
,
(pp. 87-104)
.
2004
Persistent link: https://www.econbiz.de/10001922777
Saved in:
2
Convergent interviewing : a starting methodology for enterprise research programs
Hill, Sally Rao
;
Perry, Chad
- In:
Innovative methodologies in enterprise research
,
(pp. 86-100)
.
2007
Persistent link: https://www.econbiz.de/10003444922
Saved in:
3
Survival of the greenest : how evolutionary motives affect sustainability campaign message persuasiveness
Wilkie, Dean C. H.
;
Hill, Sally Rao
;
Silva, Ruhani Angana
; …
- In:
European journal of marketing
58
(
2024
)
12
,
pp. 2705-2731
Persistent link: https://www.econbiz.de/10015198444
Saved in:
4
Towards theory development for emergent e-business innovations : using convergent interviewing to explore the adoption of XBRL in Australia
Troshani, Indrit
;
Hill, Sally Rao
- In:
Emergent strategies for e-business processes, services, …
,
(pp. 205-222)
.
2009
Persistent link: https://www.econbiz.de/10003950315
Saved in:
5
The effect of accent of service employee on customer service evaluation
Hill, Sally Rao
;
Tombs, Alastair
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 649-666
Persistent link: https://www.econbiz.de/10009407380
Saved in:
6
The beautiful, the cheerful, and the helpful : the effects of service employee attributes on customer satisfaction
Keh, Hean Tat
;
Ren, Run
;
Hill, Sally Rao
;
Li, Xuan
- In:
Psychology & marketing
30
(
2013
)
3
,
pp. 211-226
Persistent link: https://www.econbiz.de/10009728509
Saved in:
7
Promoting employee wellbeing and quality service outcomes : the role of HRM practices
Clarke, Marilyn Alexandra
;
Hill, Sally Rao
- In:
Journal of management & organization : journal of …
18
(
2012
)
5
,
pp. 702-713
Persistent link: https://www.econbiz.de/10009674822
Saved in:
8
Organisational capabilities for customer participation in health care service innovation
Sharma, Shikha
;
Conduit, Jodie
;
Hill, Sally Rao
- In:
Australasian marketing journal
22
(
2014
)
3
,
pp. 179-188
Persistent link: https://www.econbiz.de/10010427972
Saved in:
9
Regulating mobile services : an institution-based view
Troshani, Indrit
;
Hill, Sally Rao
- In:
International journal of e-business research : an …
7
(
2011
)
1
,
pp. 52-70
Persistent link: https://www.econbiz.de/10008935805
Saved in:
10
Can consumers be racist? : an investigation of the effect of consumer racism on product purchase
Hill, Sally Rao
;
Paphitis, Katherine
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10008905961
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