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Don't give me just positive feedback : how positive and negative feedback can increase feedback-based goal setting and proactive customer service behavior
Mengüç, Bülent; Auh, Seigyoung; Ang, Dionysius; … - In: Journal of the Academy of Marketing Science 52 (2024) 6, pp. 1608-1626
Persistent link: https://www.econbiz.de/10015192944
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Broadening the scope of the resource-based view in marketing: the contingency role of institutional factors
Auh, Seigyoung; Menguc, Bulent - In: Industrial marketing management : the international … 38 (2009) 7, pp. 757-768
Persistent link: https://www.econbiz.de/10003893183
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The interactive effect of internal and external factors on a proactive environmental strategy and its influence on a firm's performance
Mengüç, Bülent; Auh, Seigyoung; Ozanne, Lucie - In: Journal of business ethics : JOBE 94 (2010) 2, pp. 279-298
Persistent link: https://www.econbiz.de/10003997059
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Salespeople's knowledge-sharing behaviors with coworkers outside the sales unit
Mengüç, Bülent; Auh, Seigyoung; Kim, Yŏng-ch'an - In: The journal of personal selling & sales management : JPSSM 31 (2011) 2, pp. 103-122
Persistent link: https://www.econbiz.de/10009127302
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The contingency effect of service employee personalities on service climate : getting employee perceptions aligned can reduce personality effects
Auh, Seigyoung; Mengüç, Bülent; Fisher, Michelle; … - In: Journal of service research : JSR 14 (2011) 4, pp. 426-442
Persistent link: https://www.econbiz.de/10009491361
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The perceived autonomy-perceived service climate relationship : the contingency effect of store-level tenure diversity
Auh, Seigyoung; Mengüç, Bülent; Fisher, Michelle; … - In: Journal of retailing and consumer services 18 (2011) 6, pp. 509-520
Persistent link: https://www.econbiz.de/10009375657
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Knowledge sharing behaviors of industrial salespeople : an integration of economic, social psycholoical, and sociological perspectives
Auh, Seigyoung; Mengüç, Bülent - In: European journal of marketing : EJM 47 (2013) 8, pp. 1333-1355
Persistent link: https://www.econbiz.de/10009787160
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To be engaged or not to be engaged : the antecedents and consequences of service employee engagement
Mengüç, Bülent; Auh, Seigyoung; Fisher, Michelle; … - In: Journal of business research : JBR 66 (2013) 11, pp. 2163-2170
Persistent link: https://www.econbiz.de/10009787906
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Customer and supplier involvement in design : the moderating role of incremental and radical innovation capability
Mengüç, Bülent; Auh, Seigyoung; Yannopoulos, Peter - In: The journal of product innovation management : an … 31 (2014) 2, pp. 313-328
Persistent link: https://www.econbiz.de/10010251237
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Customer knowledge creation capability and performance in sales teams
Mengüç, Bülent; Auh, Seigyoung; Uslu, Aypar - In: Journal of the Academy of Marketing Science 41 (2013) 1, pp. 19-39
Persistent link: https://www.econbiz.de/10009719771