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Conversion of local winery awareness : an exploratory study in visitor vs non-visitor attitude and perception

Riscinto-Kozub, Kristen Ann; Childs, Nancy - In: International journal of wine business research : IJWBR 24 (2012) 4, pp. 287-301

Persistent link: https://www.econbiz.de/10009679887

Emotional antecedents and outcomes of service recovery : an exploratory study in the luxury hotel industry

Riscinto-Kozub, Kristen Ann; O’Neill, Martin Anthony; … - In: The journal of services marketing 28 (2014) 3, pp. 233-243

Persistent link: https://www.econbiz.de/10010391426

Emotional antecedents and outcomes of service recovery : An exploratory study in the luxury hotel industry

Riscinto Kozub, Kristen; Anthony O’Neill, Martin; A. … - In: Journal of Services Marketing 28 (2014) 3, pp. 233-243

Purpose – The purpose of this study was to investigate the service recovery experience in the luxury hotel industry by introducing emotions as a predictor of future behavioural intention and to compare traditional cognitive measures of satisfaction following a recovery process with measures...

Persistent link: https://www.econbiz.de/10014906325

Muscadine grapes, food heritage and consumer images : implications for the development of a tourism product in Southern USA

Alonso, Abel Duarte; O'Neill, Martin A. - In: Tourism planning & development 9 (2012) 3, pp. 213-229

Persistent link: https://www.econbiz.de/10010004266

Small hospitality business involvement in environmentally friendly initiatives

O'Neill, Martin A.; Alonso, Abel Duarte - In: Tourism and hospitality planning & development 6 (2009) 3, pp. 221-234

Persistent link: https://www.econbiz.de/10003924323

A comparative study of farmers' markets visitors' needs and wants : the case of Alabama

Alonso, Abel Duarte; O'Neill, Martin A. - In: International journal of consumer studies 35 (2011) 3, pp. 290-299

Persistent link: https://www.econbiz.de/10009153245

What's in a tip? : the creation anf refinement of a restaurant-tipping motivations scale ; a consumer perspective

Whaley, Jeremy E.; Douglas, Alecia C.; O'Neill, Martin A. - In: International journal of hospitality management 37 (2014), pp. 121-130

Persistent link: https://www.econbiz.de/10010354193

Muscadine grapes, food heritage and consumer images : implications for the development of a tourism product in Southern USA

Alonso, Abel Duarte; O'Neill, Martin A. - In: Tourism planning & development 9 (2012) 3, pp. 213-229

Persistent link: https://www.econbiz.de/10009568628

Imagery and consumption of wine : a Southern United States case study

Alonso, Abel Duarte; O'Neill, Martin A. - In: Journal of food products marketing 18 (2012) 4, pp. 306-324

Persistent link: https://www.econbiz.de/10009579851

Eating out, nutrition, education and the consumer : a case study from Alabama

Alonso, Abel Duarte; O'Neill, Martin A.; Zizza, Claire - In: International journal of consumer studies 36 (2012) 3, pp. 291-299

Persistent link: https://www.econbiz.de/10009557729