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Edvardsson, Bo
167
Gustafsson, Anders
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Witell, Lars
45
Tronvoll, Bård
33
Herrmann, Andreas
18
Kristensson, Per
18
Huber, Frank
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Enquist, Bo
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Strandvik, Tore
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Reynoso, Javier
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Jaakkola, Elina
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Åkesson, Maria
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Journal of Service Management
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13
International journal of quality and service sciences
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Conjoint measurement : methods and applications
9
International Journal of Quality and Service Sciences
9
The TQM Journal
9
Managing service quality : MSQ ; an international journal
8
The journal of services marketing
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Business transformation for a sustainable future
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Journal of service research : JSR
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Journal of the Academy of Marketing Science
4
Marketing theory
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Psychology & marketing
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The service industries journal
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Conjoint measurement : methods and applications ; with 91 tables
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Industrial marketing management : the international journal for industrial and high-tech firms
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Involving customers in new service development
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Journal of Business & Industrial Marketing
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Journal of retailing
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Series on technology management
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AMS review : official publication of the Academy of Marketing Science
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
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Rapport från Institutionen för Ekonomi och Statistik
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Review of marketing research
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The TQM Magazine
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The TQM journal : the international review of organizational improvement
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A Research Agenda for Service Marketing
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Advances in services innovations
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ECONIS (ZBW)
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USB Cologne (EcoSocSci)
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OLC EcoSci
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EconStor
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RePEc
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1
Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Edvardsson, Bo
;
Gustafsson, Anders
;
Roos, Lars-Uno
- In:
International journal of quality and service sciences
2
(
2010
)
2
,
pp. 239-258
Persistent link: https://www.econbiz.de/10009890266
Saved in:
2
Service innovation and customer co-development
Edvardsson, Bo
;
Gustafsson, Anders
;
Kristensson, Per
; …
-
2010
Persistent link: https://www.econbiz.de/10003968932
Saved in:
3
Match or mismatch : strategy-structure configurations in the service business of manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
Journal of service research : JSR
13
(
2010
)
2
,
pp. 198-215
Persistent link: https://www.econbiz.de/10003982855
Saved in:
4
Success factors in new service development and value creation through services
Edvardsson, Bo
;
Gustafsson, Anders
;
Enquist, Bo
- In:
Advances in services innovations
,
(pp. 165-183)
.
2007
Persistent link: https://www.econbiz.de/10003387969
Saved in:
5
Degree of service-oriented in the pulp and paper industry
Davidsson, Nina
;
Edvardsson, Bo
;
Gustafsson, Anders
; …
- In:
International journal of services technology and management
11
(
2009
)
1
,
pp. 24-41
Persistent link: https://www.econbiz.de/10003848962
Saved in:
6
Mapping customer behaviour : a key to successful new service development and innovation
Gustafsson, Anders
;
Edvardsson, Bo
;
Sandén, Bodil
- In:
Innovation of strategic reflexivity
,
(pp. 140-163)
.
2015
Persistent link: https://www.econbiz.de/10010528829
Saved in:
7
Customer satisfaction with service recovery
Gustafsson, Anders
- In:
Journal of business research : JBR
62
(
2009
)
11
,
pp. 1220-1222
Persistent link: https://www.econbiz.de/10003897473
Saved in:
8
Busy doing nothing : why politicians implement inefficient policies
Gustafsson, Anders
- In:
Constitutional political economy
30
(
2019
)
3
,
pp. 282-299
Persistent link: https://www.econbiz.de/10012251985
Saved in:
9
Conjoint analysis as an instrument of market research practice
Gustafsson, Anders
;
Herrmann, Andreas
;
Huber, Frank
- In:
Conjoint measurement : methods and applications
,
(pp. 5-45)
.
1999
Persistent link: https://www.econbiz.de/10001444653
Saved in:
10
Non-geometric Plackett-Burman designs in conjoint analysis
Blomkvist, Ola
;
Ekdahl, Fredrik
;
Gustafsson, Anders
- In:
Conjoint measurement : methods and applications
,
(pp. 161-181)
.
1999
Persistent link: https://www.econbiz.de/10001444692
Saved in:
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