Drawing on research conducted over a number of years in a range of different organisations, how payment systems can be designed and implemented to increase the likelihood of success is explained. In addition, it is suggested that a participative approach to change can produce beneficial...

This article is the second in the series detailing recent and continuing research into Payment Systems. The previous article dealt with some of the main features found to be important in scheme success, whilst this one, “Participation in Payment System Design”, shows how the research results...