This paper explores the question of whether knowledge assets are more developed in services industries than in non-services. The concept of the 'knowledge economy' has always gone hand-in-hand with growth in the percentage of the economy represented by services. Two multi-year, multi-industry...

Background Whether termed intellectual capital, knowledge management, or something else, the practice of managing an institution's knowledge base has received increasing attention in recent years. After some of the highly publicized downsizings of the late eighties and early nineties, a number...

The collapse of market valuations for many internet retailers has unfairly tarred other web‐based firms with the same brush. Despite anxiety in the equity markets, firms are embracing the world wide web as a business tool. Spending on business‐to‐business, or B2B, applications is...

Purpose This paper aims to bring together the existing theory from knowledge management (KM), competitive intelligence (CI) and big data analytics to develop a more comprehensive view of the full range of intangible assets (data, information, knowledge and intelligence). By doing so, the...