Purpose The purpose of this paper is to understand the dimensions of the e-fulfillment process and its influence on customers in pure e-tailing; to classify the pertinent literature that has evolved over time addressing relevant managerial issues; and to identify the gaps between the practices...

Purpose Due to the ever increasing concern toward sustainability, suppliers nowadays are evaluated on the basis of environmental performances. The data on supplier’s performance are not always available in quantitative form and evaluating supplier on the basis of qualitative data is a...