Purpose – The purpose of this paper was to investigate the effects of postponement in the context of environmentally sound management. Design/methodology/approach – The paper examined the environmental issues for a postponement strategy, with transport as a mediating factor. It also...

Purpose – The purpose of this paper was to investigate the effects of postponement in the context of environmentally sound management. Design/methodology/approach – The paper examined the environmental issues for a postponement strategy, with transport as a mediating factor. It also...

Purpose – This paper seeks to explore the question of how to investigate the contribution of the operational network (comprising sales service, logistics, planning, production, etc.) to operational performance. In doing so, the paper aims to link concepts from organisational and social...

In many situations suppliers and customers are looking for ways to improve the co‐ordination of goods flow in both quantitative and qualitative ways. This is often called co‐makership. This article describes a case study of two companies setting up a co‐makership relationship. The...

This paper, using detailed time measurements of patients complemented by interviews with hospital management and staff, examines three facets of an emergency room's (ER) operational performance: (1) effectiveness of the triage system in rationing patient treatment; (2) factors influencing ER's...

From an extensive review of the literature in the field of total quality management (TQM), 11 constructs of TQM implementation were identified. An instrument measuring these constructs was developed. The reliability and validity of the instrument were tested and validated using data from 212...