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Dienstleistungsqualität
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Total quality management & business excellence
5
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4
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3
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2
International Journal of Physical Distribution & Logistics Management
2
International journal of physical distribution & logistics management : IJPD & LM
2
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2
Asia Pacific journal of marketing and logistics
1
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1
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1
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1
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1
Evaluating the supply chain performance of IT-based inter-enterprise collaboration
Chen, Mu-Chen
;
Yang, Taho
;
Li, Hsin-Chia
- In:
Information & management : the internat. journal of …
44
(
2007
)
6
,
pp. 524-534
Persistent link: https://www.econbiz.de/10003656580
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2
Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Hsu, Chia-lin
;
Yang, …
- In:
Asia Pacific journal of marketing and logistics
23
(
2011
)
3
,
pp. 386-410
Persistent link: https://www.econbiz.de/10009269504
Saved in:
3
An empirical analysis of the antecedents of e-satisfaction and e-loyalty : focusing on the role of flow and its antecedents
Hsu, Chia-lin
;
Wu, Cou-chen
;
Chen, Mu-Chen
- In:
Information systems and e-business management : ISeB
11
(
2013
)
2
,
pp. 287-311
Persistent link: https://www.econbiz.de/10009742909
Saved in:
4
Integrating loss aversion into a technology acceptance model to assess the relationship between website quality and website user's behavioural intentions
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
;
Kuo, Nien-te
- In:
Total quality management & business excellence
23
(
2012
)
8
,
pp. 913-930
Persistent link: https://www.econbiz.de/10009625431
Saved in:
5
Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien
;
Chen, Mu-Chen
;
Hsu, Chia-lin
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
Saved in:
6
A study on the relationship between the PDSA cycle of green purchasing and the performance of the SCOR model
Hwang, Yeong-dong
;
Wen, Yuan-feng
;
Chen, Mu-Chen
- In:
Total quality management & business excellence
21
(
2010
)
11/12
,
pp. 1261-1278
Persistent link: https://www.econbiz.de/10008824964
Saved in:
7
Applying loss aversion to investigate service quality in logistics : a moderating effect of service convenience
Hsu, Chia-lin
;
Chen, Mu-Chen
;
Chang, Kuo-chien
;
Chao, …
- In:
International journal of operations & production …
30
(
2010
)
5/6
,
pp. 508-525
Persistent link: https://www.econbiz.de/10003989969
Saved in:
8
Measuring the performance of financial holding companies
Chao, Chuang-min
;
Yu, Ming-miin
;
Chen, Mu-Chen
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 811-829
Persistent link: https://www.econbiz.de/10003992909
Saved in:
9
Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen
;
Chang, Kuo-Chien
;
Hsu, Chia-Lin
;
Xiao, …
- In:
International journal of physical distribution & …
45
(
2015
)
6
,
pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
Saved in:
10
Determinants of customer loyalty for home delivery
Lin, Chin-Sen
;
Hsu, Chia-Lin
;
Chen, Mu-Chen
- In:
International journal of logistics systems and management
22
(
2015
)
2
,
pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
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