When, seven years ago, Marieke de Goede first drew attention to the historical and conceptual entanglements between the logics of finance and security, and to the artificial - yet meaningful - divide between the two in modernity, this was not merely a call for a new research programme....

Emphasizes the need for customer care to be a part of an ongoing business strategy rather than a short‐term training need. Shows that if customer care is treated as strategic, it moves into the realm of top management and, hence, becomes a leadership issue. Stresses the role of the internal...

Reports on the UK Mechatronics Forum Conference held in Minho, Portugal, in September 1996. Outlines the major themes and focuses on those papers most relevant to industrial robotics, giving brief details of the content of the papers.

Purpose – The purpose of this article is to demonstrate to advertising professionals and students with an interest in marketing how one of the largest and most successful advertising companies in the world operates. Design/methodology/approach – Provides a discussion and interview Findings...

The world is rapidly becoming one, but the people in it are becoming increasingly, and vociferously, individual. Between idiosyncratic individuals and One World there must be mediators, if all is not to slip into chaos. There are many would‐be mediators, but in the world of work there are none...

Action learning is explored through a question and answer dialogue between a supporter and a critic of the method.

What is likely to happen to management development in the seventies? I believe that it will become closely linked with a newly evolving branch of management— development management. Development management is concerned with building new forms of organisation that will enable the enterprise to...