The current research investigates the proposal that cross-cultural differences in conflict resolution choices are driven by cognitive scripts - expectancies about appropriate actions in a setting and outcomes they will evoke. Cognitive styles such as Need for Cognitive Closure affect the extent...

The body of literature surrounding emotional labor, defined as service employees’ effort to manage their emotions to meet organizational goals (Hochschild, 1983; Morris & Feldman, 1996), exhibits a severe lack of studies examining intercultural service encounters (i.e., service episodes in which a...

Purpose: This paper aims to identify distinct consumption patterns among Asian consumers and examine how these relate to cultural antecedents and key human values. Design/methodology/approach: This study uses a large, representative sample of almost 7,000 Asian consumers in 10 culturally...

Purpose: The purpose of this paper is to conceptually distinguish between communal and exchange relationship schemata and analyze their dynamic interactions and transformations in multicultural contexts. Design/methodology/approach: Drawing on theories of social capital, social exchange,...

The "ripple effect" refers to a robust cultural difference in how individuals make social judgments regarding the consequence of events, with East Asian individuals perceiving a greater distal impact of events than Western individuals (Maddux & Yuki, 2006). The present research offers the first...

Abstract: Biologists and social scientists have long tried to understand why some societies have more fluid and open interpersonal relationships, and how those differences influence culture. This study measures relational mobility, a socioecological variable quantifying voluntary (high...