We propose and study a threshold utility model (TUM) where consumers buy any product whose net utility exceeds a non-negative, product-specific threshold. The thresholds are selected to maximize the expected surplus of the representative consumer subject to a bound on the expected number of...

In this paper we investigate the mediating role of psychosocial benefits in the customersatisfaction/dissatisfaction formation process. Most research on this subject deals with thecausality direction of psychosocial benefits and satisfaction, sometimes preceded by anoverall functional benefit...