Have you ever watched one of your competitors raked in profits from customers that you had decided not to bother acquiring? Perhaps this happened because your company based its decision on the traditional method of calculating customer lifetime value (CLV). That could be a costly mistake.[...]

The development of IT systems for coordinating business processes mostly starts with the definition of coordination mechanisms and organizational structures. This is usually based on assumptions about the cooperational behavior of the participating individuals. This top-down approach fails if...

The development of mobile application systems is usually realized on the basis of iterative process models ofwhich there are many different variants. The selection of an appropriate process model is a crucial issue forthe success of every system development project, particularly for systems in a...

Due to their functionality, stored value purses based on smart card technology are prominent candidates for being the dominant medium of exchange for micropayments. However, the overall prospects of these payment systems are yet ambiguous, both from the perspective of practice and monetary...

Historical examples (ISDN, Teletex, telefax, telex) show us that forecasting efforts in the telecommunication sector can go awry - not only by a few percentage points but by large magnitudes. We maintain that with strong network effects it is not possible to forecast the success of...