Financial consulting is a demanding task. Due to the complexity and fuzziness of customers’financial problems on the one hand and the amount of possible products that may be consideredto configure solutions to these problems on the other hand, an adequate DSS is essential. Amodel is presented...

At the beginning of the new millennium, the financialservices market is experiencing a fundamental shift. Moretransparent and global markets through new means ofcommunication on the one hand and better informed andmore demanding customers on the other hand have led toa dramatically intensified...

In a world of enormous technological developments and increasing competition between financial servicesproviders customer acquisition and customer retention becomes more and more important. In this paper the authorsuse a micro-economic model to analyze the circumstances when and why customers...

For several years, the financial services industry has discovered the opportunities of differentchannels like the Internet, call-centers, WAP etc. Many banks built up separate direct banksfocusing exclusively on the Internet and/or call-centers. Only recently, some banks started toreintegrate...

Due to the immateriality of financial services and products they lend themselves handsomely for sale on the WWW.This may be one of the main reasons why the financial services industry has gained a cutting edge in the net with respectto other industries. Thus, at the beginning of the third...

Especially in the Financial Services Sector we can see a strategic shift towards implementing CustomerRelationship Management (CRM) strategies. The basic assumption of this strategies is that customers who are lockedinto a stable relationship will be willing to pay premiums and by this generate...

In the paper a formal content model for the financial services industry as an example of one of the mostimportant eServices industries is presented. Generally, a financial services firm can provide its customers with agreat variety and quantity of self-produced and externally bought content....

In the paper a formal content model for the financialservices industry as an example of one of the most importanteServices industries is presented. Generally, afinancial services firm can provide its customers with agreat variety and quantity of self-produced and externallybought content....

Globalization of financial markets resultingfrom both IT (particularly internet standards) andincreasing homogeneity of regulation has stronglyaffected the environment, financial services companiesare operating in. Given these changes on the market,innovation is not a choice, but a necessity to...