Graeser, Valerie; Willcocks, Leslie; Pisanias, Nikolaos - In: Measuring Business Excellence 3 (1999) 1, pp. 16-19
Assessment and evaluation issues can critically affect the success and failure of outsourcing strategies. As pressure mounts on organizations to put their information technology in the hands of third‐party management a Business Intelligence study suggests many need to overhaul their evaluation...
