Business process reengineering is the hottest trend in management. Done well, it delivers extraordinary gains in speed, productivity, and profitability. But process redesign is not always successful and almost always accompanied by pain or at least unpleasant side effects. Many companies have...

Business‐process redesigns (BPR) and information technology (IT) are natural partners, yet this relationship has not been fully exploited. Those organizations that have used IT to reengineer processes have benefited enormously. This article argues that those aspiring to do business process...

American businesses spent billions of dollars on various re‐engineering initiatives in the last decade. Re‐engineering efforts have produced a wide range of results. While some companies labeled re‐engineering efforts as successful, it was an unfulfilled promise for many. As we enter into...