Purpose – Social media platforms allow near‐unfettered creation and exchange of user generated content (UGC). Drawing from network science, the purpose of this paper is to examine whether high and low quality UGC differ in their connectivity structures in Wikipedia (which consists of...

Intangible benefits have been a thorn in the side of IT project valuation efforts. These benefits are often comparable to tangible benefits in magnitude, and so, should not be ignored. Yet, unless we can attach numbers to them, it is difficult to combine them in a consistent way with tangible...