Purpose: The global electronic equipment industry has evolved into one of the most innovative technology-based business sectors to transpire in the last three decades. Much of its success has been attributed to effective supply chain management. The purpose of this paper is to provide an...

Purpose – As organizations increase their dependence on supply chain networks, they become more susceptible to their suppliers’ disaster risk profiles, as well as other categories of risk associated with supply chains. Therefore, it is imperative that supply chain network participants are...

The realities of today’s digital economy are requiring and enabling dramatically improved levels of supply chain efficiency and effectiveness. The business‐to‐business (B2B) or extended digital supply chain, enabled by Internet technologies, is specifically being offered as the next...

Purpose – This article offers an approach to building a high‐level business process view of the enterprise, based on cognitive mapping techniques and the principles of modularity. Design/methodology/approach – A case study illustrates how these maps can be used in action learning and...

Purpose – The purpose of this paper is to report on the results of research into the precedence of the maturity factors, or key turning points in business process maturity (BPM) implementation efforts. A key turning point is a component of BPM that stabilizes within an organization and leads...

The concept of process maturity proposes that a process has a lifecycle that is assessed by the extent to which the process is explicitly defined, managed, measured and controlled. A maturity model assumes that progress towards goal achievement comes in stages. The supply chain maturity model...