To the extent an organizational structure is the outcome of an intentional and rational choice, such a choice is complex. A relevant aspect of such a complexity is the number of different and usually conflicting criteria employed by the decision maker. The application of traditional and...

The multicriteria nature of choosing and evaluating technology policy can be dealt with by outranking methods, enabling us to avoid weak approaches such as rules or routines following or best practices imitation on the one hand, and fictitious multicriteria methods on the other. Outranking...

The benchmarking analysis of organizational learning capability considers a set of criteria: clarity of purposes and mission, leadership commitment and empowerment, experimentation and rewards, transfer of knowledge, teamwork of group problem solving, etc. For this reason it assumes the...

Purpose – The business performances of firms are measured on a set of indicators (Financial Ratio Analysis Indicators or Balanced Scorecard Key Performance Indicators). Traditional benchmark analysis considers a set of criteria, though it generally synthesizes all the results, taking into...

Purpose – In a previous paper the authors emphasized the advantages of multicriteria methodologies to evaluate business performance. The purpose of this paper is to highlight the metachoice problem that always arises in a benchmark multicriteria analysis that can be synthesized as follows:...

Purpose: The purpose of this paper is to address the issue of knowledge visualization and its connection with performance measurement from an epistemological point of view, considering quantification and measurement not just as technical questions but showing their relevant implications on the...