Discusses the necessity for the conscious recognition of the phenomenon known as the extended enterprise; this demands that product, process and supply chain design are all considered simultaneously. Structure must be given to the extended enterprise in order to understand and manage it...

chapter 1 Chapter.1.Perspectives -- chapter 2 Chapter.2.Concepts -- chapter 3 Chapter.3.Engineering -- chapter 4 Chapter.4.Dynamics -- chapter 5 Chapter.5.Soft -- chapter 6 Chapter.6.Systemigrams -- chapter 7 Chapter.7.Togetherness -- chapter 8 Chapter.8.Of -- chapter 9 Chapter.9.Paradox --...

Purpose: The purpose of this paper is to demonstrate how action research-based interventions can effect change in a complex and challenging professional service environment (Lewis and Brown, 2012). This paper presents a successful way to do this. First, by eliciting factors for change driven by...

Purpose: The purpose of this paper is to improve the efficacy of professional support services and teaching processes within a leading UK university so that they align better to changing academic requirements and external market forces, using a novel systems thinking methodology. A case study...