The importance and utilization of information systems in the achievement of integrated service response and supply chain logistics has been shown by several recent studies. Practitioners need to have an understanding of the existance and capability of commercially available software options for...

The impact of business operations on the natural environment has been a public concern for decades and a research concern for years. To date, the focus of environmental impact research has been almost exclusively on manufacturing industries. Environmental research specific to service industries...

Logistics can be an indispensable part of integrated environmental management programmes because of its cross‐functional nature. Provides an overview of environmentally responsible logistics activities and their implications for corporate management. Also examines logistics functions in the...