The article presents a practical approach to generating collective learning in organisations. The approach utilises a low profile on‐line group process support technology known as Teamworker, which is based on a wireless handset design. Group interactive sessions are arranged with a series of...

Concerns the application of novel technology (the TEAMWORKER system) in the measurement of service quality. A performance‐only version of the SERVQUAL instrument was used as a basis, contextualized to suit the fast food industry. The study suggests that the use of computer‐aided...

The paper describes the application of a group decision support system (GDSS) to the work of a panel of public sector workers assessing the needs of clients for various forms of social support and benefit. In particular, the paper focuses on the development of consistency of approach to...

Purpose The purpose of this paper is to explore and analyze relationships between contextual factors, and micro-cognitive, emotional and relational factors, influencing the strategic decision-making process. Design/methodology/approach The relative roles of “rationality,” “intuition” and...