A highly pathogenic H5N1 strain of avian influenza (AI) has been confirmed in 420human cases and has caused 257 deaths in the world starting from 2003. Usingface-to-face interviews, our data were collected by utilizing a stratified samplingscheme following the distribution of gender and age in...

Purpose – Complaint handling has the great influence on customer retention and provides a chance for businesses to improve service quality. This study intended to reveal the complaint actions of adolescent customers and perceptions of failure recovery in buffet restaurants with a linkage of...