Purpose: The purpose of this paper is to improve the operational excellence of public sector services such as construction, telecommunication and health care. To achieve this endeavor, the study explores the structural attributes and obstacles in the public services and develops a Green Lean...

Purpose: Many organizations have reported significant benefits after the implementation of Lean Six Sigma (LSS). Embracing LSS requires asking some important questions: How Lean Six Sigma Readiness (LESIRE) can be measured? How can an organization identify the barriers for LESIRE? Answers to...

Purpose The purpose of this paper is to review Lean Six Sigma (LSS) literature and report different definitions, demographics, methodologies and industries. Design/methodology/approach This paper highlights various definitions by different researchers and practitioners. A total of 235 research...

Purpose – The aim of the study is to develop a TQM model of academic excellence and empirically establish a relationship between TQM implementation and students' satisfaction of academic performance. Design/methodology/approach – A sample of students from ISO and non‐ISO engineering...

The admissions into professional colleges in Tamil Nadu have become an art of mess with increasing number of engineering colleges in the state every year. At the beginning of every academic year, the candidates applying for the Tamil Nadu engineering college counseling, face a tough...