Reports on a survey, conducted among a cross‐section of organizations, to establish the current state of benchmarking and to attempt to project its future developments. Reveals that determining the mechanisms for the transfer of best practices within an organization is a high‐priority issue....

In international business, the customers' perception is vital for marketing and strategic planning. This study is designed to address the perceptions of managers in Kuwait of the national environments of Japan, Germany, and the U.S. and the prospect of global leadership for each nation....