This paper contributes to current debates about gender, work and skill in the service economy, focusing specifically on the case of women's employment in telephone call centres. The paper asks whether call centre employers are capitalising on women's "feminine" social skills, and examines the...

ICTs radically open up new ways in which to address the basic challenges of regional development in the knowledge-based society. The transformative potential of ICTs resides, in particular, in the way they enable networking, learning and innovation, and empowerment. A horizontal theme that runs...

In this paper we are concerned with the implications of information and communications technologies (ICTs), and the so-called 'new economy' with which they are associated, for regional development. As such, we are concerned particularly with examining the ways in which ICTs may 'change the...