Purpose – This study aims to examine the day‐to‐day problems that managers face in trying to be effective and the resources and solutions that they access as a means of dealing with these challenges. Design/methodology/approach – This research summarizes the results of 185 interviews...

The Institute for Reference Materials and Measurements (IRMM) of the Joint Research Centre (JRC), a Directorate-General of the European Commission, operates the Community Reference Laboratory for Heavy Metals in Feed and Food (CRL-HM). One of its core tasks is to organise interlaboratory...

Purpose – This study seeks to examine the extent to which the use of career center services results in the significant incremental prediction of career outcomes beyond its established predictors. Design/methodology/approach – The authors survey the clients of a public agency's career center...

Purpose – The purpose of this study is to examine the nature of the emotions experienced by targets of bullying in the workplace. Design/methodology/approach – A sample of 180 employees in Canada took part in a cross‐sectional self‐report survey study. Findings – The study found that,...

Purpose – The purpose of this paper is to understand, from the child care worker's perspective, how work experience, display rules, and affectivity are related to emotional labor. It also examines the utility of separating surface acting into its two components: the hiding and faking of...

Purpose – This study aims to compare the experiences of workers who perceive themselves as both targets and aggressors (aggressor‐targets) with the experiences of other workers. Design/methodology/approach – The paper reports on the results of a cross‐sectional self‐report...

Purpose – This article seeks to apply the challenge–hindrance conceptualization of demands to a model that relates stressors to emotional exhaustion and job satisfaction. Supervisory support, a resource, is posited as a precursor to demands, and work–family conflict (WFC) and interpersonal...

Purpose – This exploratory study aims to examine the usefulness of distinguishing between the cognitive and emotional components of job insecurity. Design/methodology/approach – This cross‐sectional survey study was undertaken in a sample of 600 civil servants. A series of regressions are...

Purpose – This introduction aims to highlight the special contributions made by the articles in this issue in understanding how emotions are implicated in the process of managing. Design/methodology/approach – Presents a model as a means of framing the discussion of the articles included in...

Purpose – This study aims to examine sex and position status differences in the experience of workplace aggression. Based on the imbalance of power thesis, the aim is to posit that: women would report targeting other women; men would report targeting either sex; supervisors would report...