Purpose – It is not surprising that proper implementation of reverse logistics systems can result in better customer loyalty and reduction in operational costs due to reuse or remanufacturing of some parts. This is particularly important for those industries with a short product life cycle,...

Purpose – The purpose of this paper is to investigate the reasons for implementing enterprise resource planning (ERP) systems in Australia and the issues encountered during the course of implementation. Design/methodology/approach – A questionnaire survey is conducted, research frame is...