Purpose – The purpose of the paper is to investigate the factors that affect the decision‐making process of Hong Kong‐based manufacturers when they select a third‐party logistics (3PL) service provider and how 3PL service providers manage to retain customer loyalty in times of financial...

Purpose – This paper proposes an infrastructural framework, involving various emerging technologies, for the development of an agent‐based quality enhancement system with the distinct feature of the ability to cope with the potential quality problems from various customers' requirements....

Purpose – This paper aims to develop a genetic algorithm (GA)‐based process knowledge integration system (GA‐PKIS) for generalizing a set of nearly optimal fuzzy rules in quality enhancement based on the extracted fuzzy association rules in a supply chain network....

Purpose: Under the impact of Coronavirus disease 2019 (COVID-19), this paper contributes in the deployment of the Artificial Intelligence of Things (AIoT)-based system, namely AIoT-based Domestic Care Service Matching System (AIDCS), to the existing electronic health (eHealth) system so as to...

Purpose: Accurate prediction of order demand across omni-channel supply chains improves the management's decision-making ability at strategic, tactical and operational levels. The paper aims to develop a predictive methodology for forecasting near-real-time e-commerce order arrivals in...

Purpose: The purpose of this paper is to develop an Internet of medical things (IoMT)-based geriatric care management system (I-GCMS), integrating IoMT and case-based reasoning (CBR) in order to deal with the global concerns of the increasing demand for elderly care service in nursing homes....

Purpose: Since the handling of environmentally sensitive products requires close monitoring under prescribed conditions throughout the supply chain, it is essential to manage specific supply chain risks, i.e. maintaining good environmental conditions, and ensuring occupational safety in the...

Purpose – This paper proposes an infrastructure of a responsive supply chain network, focusing on the deployment of the m‐commerce technology which transforms a traditional supply chain network to be more effective in coping with market changes. Design/methodology/approach – The proposed...

Purpose – The purpose of the paper is to examine the major factors that may influence industries to implement reverse logistics. Thus, the practice of reverse logistics can be promoted by suggestions provided for businesses to eliminate the identified barriers. Design/methodology/approach –...

Purpose – The purpose of this paper is to identify the factors, such as the different strategies adopted and the size of the company, that have a significant determining impact on the financial performance of companies in extreme circumstances. Design/methodology/approach – The research...