Purpose – This paper aims to address the growth and importance of build‐to‐order (BTO) supply chains, which allow consumers and supply chain participants to select, configure, purchase and view order delivery status. The paper supports BTO as a source of critical competitive advantage to...

Teamwork is increasingly seen as a prerequisite for many job functions within those organisations seeking to sustain total quality management (TQM). However, the daunting task of creating a teamwork environment within many companies is often left to pro‐active senior management that assumes...